Terms and Conditions

All trips offered are subject to Arctic Whales standard terms and conditions. Please review the terms and conditions carefully prior to completing your reservation. Our terms and conditions are set out below to draw your attention to the fact that our obligations to you are limited.

Arctic Whales is legal Travel Agency run by 
Icecard ehf
Mýrarkot 6, 225 Garðabær, Iceland
tel: +354 864 7622
kt. 4504111080

All tours and activities are very weather and condition dependent. Arctic Whales has the right to change the itinerary or cancel tours if necessary.

Weather in Iceland changes fast so last minute changes or cancellations might come up. Please respect the decisions made – Safety is always our priority!

If tours are canceled due to weather or another factor outside our control before the tour starts, you will be offered a different date for the tour. If that is not possible you will receive a full refund. All tours are undertaken entirely at guests/clients own risk and they must take proper responsibility for their own risk.

Day tours and accommodation.

Regulation´s about payment if you book the tour or accommodation through the website the full amount is requested at booking.

All longer tours payment

Regulation´s about payment, if you book the tour through the website or your book via e-mail or phone, you can pay 30% confirmation payment upon booking to confirm a seat. After the confirmation of payment has reached us, the seat is secured.The remaining of balance is due 60 days before the tour starts.

General Conditions

Arctic Whales disclaims responsibility for any loss, damage, accidents, sickness or changes in schedules caused by weather, strikes or any other irregularity outside Arctic Whales control. Arctic Whales reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In the case of any changes in flights (domestic and international), the passenger has to pay any additional cost caused by this, at the time the service is provided (extra hotel nights, meals, transfers etc). We advise all clients to have insurance, as clients are on their own responsibility on optional tours.


Arctic Whales reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damaged, negligence, weather, war or other unforeseeable causes. The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions. Punctuality is a key objective in Arctic Whales operation. However, delays may occur for unforeseen reasons. The company cannot be made responsible for losses that a passenger may face due to delay, regardless whether the loss is direct or indirect.

Arctic Whales does not operate any tours but directs you tours operated by operators and service providers in Iceland. Neither does Arctic Whales charge users any fees and as such, can not be liable for any accidents, losses, injuries, damages, delays, expenses due to any action or inaction on the part of the operator, guide or his/her services.

Validity of Prices

All rates quoted or shown in our tariffs are based on current purchasing prices in Euros. Arctic Whales reserves the right to increase prices already quoted or published in our price lists without notice, if government taxes, multi-day  trips increases. Any eventual changes in rates will not be made with less than 8 weeks’ notice prior to arrival.

After the invoice has been issued the price is guaranteed against any surcharge unless an increase is due to government laws. Arctic Whales will absorb an amount equivalent to 5% of the package price. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.


All cancellations must be made by e-mail: info@arcticwhales.is In conformity with business practices within the Icelandic travel industry, the travel agent is obliged to charge cancellation fees to the passenger(s) as follows (in addition to deposit):

Cancellation – Individuals or small groups

10% of the price of your tour is nonrefundable, this percentage reflects our cost of booking & preparing your tour.Cancellation made more than six weeks notice is subject to 10% of the tour price. Cancellation made less than six weeks but more than three weeks notice is subject to 30% of the tour price. Cancellation made less than six weeks but more than one week’s notice is subject to 50% of the tour price. Cancellation made less than one weeks notice means that the full price will be collected.

Cancellation – Groups with 10 or more people

10% of the price of your tour is nonrefundable, this percentage reflects our cost of booking & preparing your tour.

Less than 8 weeks and more than 6 weeks: 75% refund Less than 6 weeks and more than 4 weeks: 20% refund Less than 4 weeks prior to arrival: no refund

If a service which has unconditionally been confirmed is canceled by Arctic Whales, for example, due to insufficient participation, cancellations must be made with at least 4 weeks notice on Arctic Whales behalf. Arctic Whales shall make every effort to provide similar alternative arrangements without additional cost to the buyer. Should those alternatives not be to the buyer’s satisfaction, a full refund shall be made to the amount paid.

If a volcanic eruption in Iceland keeps you from getting to Iceland, you will get a full refund. If Arctic Whales cancels your tour you get a full refund.

Cancellation Insurance

We strongly recommend you purchase cancellation insurance to protect yourself from unexpected circumstances that may cause you to cancel your trip.

Cancellation by Arctic Whales

Arctic Whales reserves the right to cancel any trip at any time for any reason determined by our sole discretion, including if there are too few participants, or if the quality of the trip or the safety of travelers is judged by Arctic Whales to be compromised. In such a case, refund of payments received by Arctic Whales shall constitute a full and final settlement.However in most cases, if that happens, we can in most times find you another trip, similar to that you have ordered at the same time.


No partial refunds will be given for unused hotel rooms, meals, sightseeing trips or other arrangements for any reason whatsoever. Prices are quoted as a package and credits are not given for services not used—unless written arrangements have been made with Arctic Whales or staff prior to departure.


Before traveling on a trip, we strongly recommend you review your personal insurance and health insurance to ensure you have coverage appropriate to meet your needs, and the needs of your family and dependants, in the case of any loss of property or illness, injury or death.

Unexpected Costs

The cost of delays is not included, if any trip has to be delayed because of bad weather, trail conditions, road conditions, transportation delays, government intervention or sickness for which Arctic Whales or its agent, can not make alternate provisions for.

Tours costs are subject to increase without prior notice, even if you have signed up for the trip and are paid in full. We publish our prices well in advance of departure, often more than half a year in advance. Between that time and the time of the trips actual departure, we are occasionally faced with significant cost increases that we cannot absorb, i.e., international currency fluctuations and increases in costs of services. We regret should such a situation occur, but sometimes it is unavoidable.


Please note that some guesthouses do not serve breakfast for passengers of early morning flights (departure 5.00).

We reserve the right to change programs when absolutely necessary (e.g. extreme weather conditions).

Please understand that we cannot repay for services provided, that you don’t wish to use.


Some of the Personal Information we collect is shared with our service partners (e.g. tour operators) who are directly involved in fulfilling the purchases you have made from us. We only provide our service providers with your name and your local contact details, if you provide them (e.g., your hotel name for pick-ups and drop-offs, your local phone number, your mobile phone number, etc.) We do not provide our service providers with any other Personal Information. If you decide to provide any Personal Information directly to a service provider, we recommend that you review the service provider’s privacy policy to determine how such service provider may use or disclose your Personal Information.

Law and Venue

This agreement is in accordance with Icelandic law. Any legal action because of his shall be brought for the District Court of Reykjavik.

Thanks for reading this information and have a nice and safe travel in Iceland on a horse or a hike.

If you need any assistant, don’t hesitate to contact us.

Have a safe and good journey in Iceland.